Srinagar: A number of bank customers in Kashmir who visit different bank branches to deposit or exchange the demonetised currency said that the officials are asking them to provide identity proof copies, a pre-requisite which the Reserve Bank of India (RBI) have recently said is not required.
This decision has further aggravated the problems of common people by making them to stand in long queues at the banks for longer periods to get their old currency notes exchanged, a bank customer who went to a local ICICI branch told Kashmir Narrator.
“What the RBI says is to show ID proof not to submit copies of ID proofs. It makes your life hell to search for a photostat shop during shutdowns and submit a copy to get the old currency exchanged,” said a bank customer who was asked to submit a copy of his identity proof to exchange the demonetised notes.
However, a number of branches have provided free facility of photostat within the bank.
“The staff was rude and told me that they don’t recognise any RBI rule here. I tried to argue with them that there is no need to submit a copy of my ID proof, but to no avail,” the customer said, adding that he has an account at Bohri Kadal branch of ICICI bank.
Kashmir Narrator tried to reach the branch manager of ICICI, Muneesa Gulzar, on phone multiple times, but her phone was switch off.
PRO J&K Bank, Sajad Bazaz, says the RBI rule “go to any bank branch with valid identity proof” means that the customers have to “provide a copy of identity proof”.